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Customer Reviews.

service

5

It was very easy as our car was collected and returned for us.

11 February 2018

service

5

The staff were friendly and polite they kept me up to date with any actions required. Check in and out was easy. Lift to and from dealership was prompt and friendly.

11 February 2018

service

5

Professional and friendly service as always

07 February 2018

sales

5

First class . Parking could be better

06 February 2018

sales

5

Everything went as expected, and the new Mini is a thrill to drive

06 February 2018

service

5

Always ready to help what ever the problem

30 January 2018

service

5

Always impressed with the service, have been a customer for years

29 January 2018

service

5

I was very satisfied because I trust everyone there with my eyes closed. Whatever role an employee is in, they are experienced, and I would never question them. They go above and beyond to provide excellent service and always try to save my money.

28 January 2018

service

5

Welcoming, professional. Kept informed at all times as to what was being done, any future work that will be needed. Cost and any changes - so no nasty surprises when you pick up your car.

25 January 2018

service

5

Car serviced and returned clean and on time. Courtesy transport while service carried out. Great!

23 January 2018

service

4

They did what they said they would. Kept me informed and were very professional and helpful in all dealings.

23 January 2018

service

4.5

Very friendly and took time to ensure it was a good experience.

23 January 2018

service

5

It was very friendly and efficient service and worked around my work perfectly

23 January 2018

service

4

Easy check inWaiting service about 2hoursVery clean and tidy place to wait

23 January 2018

service

5

Impressed with the high level of customer service - staff were knowledgeable and professional.

23 January 2018

service

5

Service ran to time as I chose to wait. I was fully informed

19 January 2018

service

5

The car does exactly what I wanted and am really happy with it and, as I mentioned previously the team on site have been great.

16 January 2018

service

5

Easy to make an appointment; someone waiting as I drove on site, obviously expected and directed in. What had to be done was explained and expected completion time worked out. All went smoothly and car returned looking bright and shiny.

16 January 2018

service

5

Lovely and friendly, honest and accomodating

15 January 2018

service

4

No comment

15 January 2018

service

5

Car was repaired, although my collegues vehicle went in with a similar issue and was repaired in half the time that mine was. Other than that I cannot complain

12 January 2018

sales

5

I feel very comfortable going into the branch, it's a very nice environment & lots of coffee

10 January 2018

service

5

Good communication from start to finish

09 January 2018

service

5

I dropped my car off for its service, was given a courtesy lift to the shopping centre. When my car was ready for collection the courtesy lift picked me up. Friendly service and made for a stress free morning.

08 January 2018

service

5

Good reception, took me to work and back. Satisfactory servicing

08 January 2018

service

5

work carried tommy complete satisfaction

05 January 2018

sales

5

The sales staff were very accommodating and were happy to allow test drives on used and new cars. They also took the time to explore alternatives to purchasing a second hand car, which is why we went with a new car, rather than a used car.

02 January 2018

sales

5

Light, airy nice seating area very conducive to doing business

01 January 2018

sales

5

Jason Crook is a great ambassador for the Mini brand and Lancasters - 2 car from him in 2 yrs says it all

31 December 2017

service

5

Staff always friendly, a good level of service eg phone with updates when say they will. Female comfortable environment.

31 December 2017

service

2

Had to wait to be seen at reception. Service plan difficult to understand. Service book was not updated. Loan car terms not clearly explained. Car not ready in timely manner.

30 December 2017

service

3.5

Did a good job but I had to leave my car with the dealer for a week because they couldnÂ’t offer a specific booking.

30 December 2017

service

5

Good experience. Friendly, helpful & knowledgeable staff. Pick up service and free car wash.

29 December 2017

service

5

staff are courteous and helpful. They provide lift back home if needed.

29 December 2017

service

4

Would be nice to be able to e-mail to arrange service

27 December 2017

service

5

The technician, Craig was excellent.

25 December 2017

service

4

You can always do more

21 December 2017

service

5

Again customer service. Staff very helpful. I know that any thing that I am not sure about able to ring or return and the staff are able to sort out any problems for me.

20 December 2017

service

5

Everything was straight forward and the car was ready earlier than expected

19 December 2017

sales

5

The service by the sales representative was very good

19 December 2017

sales

4

I had a great service

19 December 2017

service

4

....

19 December 2017

service

5

Hassle free Service & MOT

14 December 2017

service

5

Great customer service

12 December 2017

service

5

From the booking to the reminder and the actual service everyone i have dealt with has been cheerful, helpful and efficient,

11 December 2017

service

5

It was so easy. The car park host, reception and service were seamless.

11 December 2017

sales

5

Great staff and nothing was too much for Rebecca she made the experience of buying my first mini a pleasure. I think I will be sticking with mini from now on.

08 December 2017

service

5

They were very accommodating and were able to fit around my needs

07 December 2017

service

4

Very good

06 December 2017

sales

5

Jason at mini Milton Keynes kept me up to date weekly & went through cars controls / equipment on delivery. He was knowledgeable, professional & friendly