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Customer Reviews.

service

5

Local dealer, good customer service, courtesy lift to and from work, fixed price on work undertaken which was more competitive than local garages

22 June 2018

sales

5

My salesman Dave was really nice and extremely helpful. He knew everything about minis!!

11 June 2018

service

5

The treatment of all the service department from the minute I drove in until the second I drove off was amazing.

08 June 2018

service

5

Great service from start to finish. A well organised drop off and courtesy lift into my place of work

07 June 2018

sales

5

Very happy with the new car, is a dream to drive. Sales exec, steve, was super helpful and quick to answer any questions I had. Would highly recommend him and the team. Thank you to all involved.

05 June 2018

service

5

Easy and efficient

05 June 2018

service

5

Not given all the information

05 June 2018

service

5

good service

05 June 2018

service

5

Everything was explained at the point of dropping off the car and a follow up phone call later the same morning to discuss some additional work that was required.

03 June 2018

service

5

good service

02 June 2018

service

5

Could not fault any part of my experience

31 May 2018

service

5

Kept up to date on progress And timing by telephone

30 May 2018

sales

5

It arrived on time exactly when it was scheduled for and no problems

30 May 2018

service

5

I cannot fault the staff

28 May 2018

sales

5

Kellie Bright in particular who dealt with my initial Enquiries and took time to help me understand the options and process of buying a new car. A big decision for me, she was very patient and understanding as I hadn't bought a new mini for 13 years.

27 May 2018

service

3

I had to ring to ask if my car was ready and the receptionist was not very helpful Also my car was not cleaned due to the high volume of business that day

24 May 2018

service

5

In addition to the service the car was washed and returned ahead of scheduled time.

23 May 2018

service

5

All went very smooth.

22 May 2018

service

5

Again very satisfied with a quick service.

22 May 2018

service

5

The service was carried out in a timely and efficient manner and I was kept informed of the whole process.

21 May 2018

service

4

It was not a service - it was a fault find and fix. The fault was not isolated and confirmed, but the work done seems to hac=ve fixed it so far

21 May 2018

service

5

Once again, very friendly service, they even agreed to call my husband if needed. Offered me a lift home which was lovely.

19 May 2018

sales

5

Very helpful attention

16 May 2018

service

5

Please see above comments.

15 May 2018

service

5

Staff always are so helpful and others comment to me about how much better the service is here than at their garages

14 May 2018

service

5

Booking process was seamless, staff polite and efficient

13 May 2018

service

5

Very helpful and pleasant staff

10 May 2018

service

5

Good

10 May 2018

service

5

Mini are reliable and get things done and aren’t are a hassle to deal with.

10 May 2018

sales

5

The Salesman, Steve Ward, came across like a decent chap, we liked him.

10 May 2018

service

4

Had a manufacturing defect on the car and the part took longer to arrive than anticipated, so car was away longer than anticipated (BMW parts supply issue).

09 May 2018

sales

5

All staff were very helpful, and when we were just looking there was no pressure to buy, they helped with everything we had asked.

09 May 2018

sales

5

Happy from start to finish with the service

09 May 2018

service

4

All very good, but when the driver returned my vehicle to my pace of work the electronic card reader was not working. I had to wait for him to return with a new card reader so my car could be released to me, later than expected.

07 May 2018

service

4

There is always room for improvement in anything Didn’t expect to have to pay for insurance cover for courtesy car

06 May 2018

service

5

As above

05 May 2018

service

5

See above

03 May 2018

service

5

Always a good experience when bringing my mini in for a service.

02 May 2018

service

5

Great customer service

02 May 2018

service

3.5

Would have been higher if there had been snacks available, since this was a while-you-wait job (there is nothing nearby).

01 May 2018

sales

5

Completely satisfied. I was amazed at how quick everything went and was sorted out. Perfect. Everything went very well and the service I recieved was second to none.

01 May 2018

sales

5

This is the second MINI I've bought from this dealership and we dealt with the same person who we felt comfortable with. Delivery was much quicker than anticipated - 4 weeks quicker!!

01 May 2018

service

4

Re: nail found in my car's tyre. I would have preferred a Michelin as a replacement (as all other tyres on my car are Michelin - I purchased this car from you new originally), but had to settle for a Continental because you did not have any Michelin

01 May 2018

sales

5

Jason Crook was very helpful, kept me informed about my new car weekly until it was ready. Very thorough explanation of features and details of my new car. Excellent sales person.

01 May 2018

service

4

It would have been completely satisfied if the team had reminded me that my MOT was also due in a few days since it was my first NOT so I could have booked it in on time.

30 April 2018

service

5

The whole compliment of staff were great from the car part to the pick up and having car cleaned was a real bonus

26 April 2018

service

5

Was able to book in when I wanted and get courtesy car

26 April 2018

service

5

The work was done effectively and the car was returned nice and clean.

26 April 2018

sales

5

I dealt with David Reynolds who could not have been more helpful and explained everything to me very thoroughly.

24 April 2018

sales

5

The lady who sold us the car was very nice and was able to share her own experience and make sure everything was all rught for myself