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Customer Reviews.

service

5

No problems faced and the service was good. You did what you said.

22 November 2019

sales

5

It was ontime delivery and very good service Lauren Hussain. She provided complete information about the products and tips to make us comfortable with the purchase.

22 November 2019

service

3

Upon arrival at the garage, there was no record of my service booking despite me having spoken to a member of staff on the telephone to confirm the date and time; this didn't start proceedings well from my point of view.

20 November 2019

service

5

As always I received great service in a welcoming environment.

18 November 2019

service

3

I was told that my tyre had a slight split in it and that you was unable to deliver it back, so due to the Driver not going to the right address and picking it up late , I had to get a cab home from work as my car was not back and a lift to collect.

17 November 2019

service

5

Pleased with outcome

17 November 2019

service

4

Always room for improvement

15 November 2019

service

4

Good job, but took a bit longer than expected

12 November 2019

service

5

Easy from start to finish & able to pick up at a convenient time

12 November 2019

service

5

Gloria was great and so was another lady from the service desk who talked and played with my children whilst I spoke with Gloria

11 November 2019

sales

5

The customer service was excellent. Joe Graci went above and beyond to ensure everything was as easy and straight forward as possible.

11 November 2019

sales

5

Jason was excellent and kept in touch at all times.

11 November 2019

sales

5

I felt everything was explained well and I was kept up to date on when the car would be arriving. Love the video updates, a very modern way of keeping in touch.

10 November 2019

sales

5

My excellent experience at Lancaster Mini MK was down to my Sales contact James Allison who is professional, customer friendly, very thorough and an extremely lovely guy. He certainly knows his stuff regarding mini ( and sales ).

08 November 2019

sales

5

Salesman Adam Marks was very helpful and his knowledge of the product helped us with my partners configuration of her new car. He was completely in tune with what her requirements were and the ordering process was easy to achieve.

08 November 2019

sales

5

3rd mini in 4 years from Jason

03 November 2019

service

3

Although our car had a service this was not due. The service light lit up due to a tyre issue so really these should have been replaced and a service completed annually from when we purchased the vehicle. I felt this was unfair.

02 November 2019

service

4

Overall the service was excellent. My only criticism was the cost.

01 November 2019

service

5

Very friendly and was in touch all the way

31 October 2019

service

5

Pleasant, friendly and above all knowledgeable staff

30 October 2019

sales

5

It was a very positive experience

29 October 2019

sales

5

very satisfied, all the sales team were friendly and polite, nothing was to much trouble for them .

29 October 2019

service

5

Always have been impressed with Lancaster MINI Milton Keynes, always a very friendly and professional service. Only issue is that on this visit my service history on the i Drive system has not been updated. Struggled to get this booked back in.

28 October 2019

service

5

Once in it was a fast return and well explained, loved the little video of underneath my car

24 October 2019

service

4

All went according to plan without any hitches.

22 October 2019

service

2

dropped the gear box out without really telling us how likely the clutch had gone. also saying that we had 2 bald tyres which we haven't. what has saved them is Gloria was excellent.

22 October 2019

sales

5

Jason Crook was terrific from our initial call until the final post purchase courtesy call

18 October 2019

service

5

Thorough although expensive, and very good curtesy car coverage.

16 October 2019

sales

5

Kelly was very helpful, professional. It was a pleasant experience.. I would recommend Kelly and MINI MK to anybody.

16 October 2019

service

5

Very thorougher ... thought I had a leak so kept the car to double check.

16 October 2019

sales

5

Everything we asked for on the mini was met , with efficiency. Nothing was to much trouble . We were kept informed on every step throughout the process , of buying our car from you .

16 October 2019

service

3.5

Car seems OK Assume work carried out satisfactorily

15 October 2019

sales

3.5

Not happy about having to return the car after 5 days as the battery was flat!

12 October 2019

sales

2

I received the car 3 weeks after agreeing to buy a car that was in stock, but was led to believe it would be earlier. This car was recommended by another customer, and the flowers I agreed for them as part of the deal have not yet been delivered.

12 October 2019

sales

5

Adam was excellent from my initial conversation about purchasing a new Mini, through to after-sales. Nothing was too much trouble for him.

11 October 2019

service

5

Emily tipper and Gloria are the dream team

11 October 2019

sales

5

Very impressed with the time and effort taken by the sales executive to source the exact car that I wanted.

10 October 2019

service

4

Booking in process very good but saying satisfied due to having a full day to wait even though I asked in both occasions for car to be back by 4. Said put on form but not adhered to

10 October 2019

sales

5

Joe Graci, very friendly, efficient and helpful.

09 October 2019

service

5

good service

09 October 2019

service

4

Friendly service, comfortable waiting area.

09 October 2019

sales

5

I have had several motorbilty vehicles and the customer service at Mini by far exceeds their customer service.

08 October 2019

sales

4

Friendly, professional easy service

08 October 2019

service

4

I was well looked after by Gloria. I haven't given 5 stars as I had booked my minis first mot & was expecting a new tyre but with everything that needed doing my £40 not turned into £559.00!!!! ....

06 October 2019

sales

5

Kelly was very friendly and easy to speak to. She was patient and spent a lot of time with us. Nothing seemed too much trouble.

06 October 2019

service

5

Salesman was helpful, pleasant to deal with. It was a good buying experience.

05 October 2019

service

5

Job done quickly and returned the same day

04 October 2019

service

5

Car was collected from work and brought back to me. Kept up to date with progress

04 October 2019

service

5

You always go the extra mile. Fitting me into your service schedule to try and help me. Thank you.

04 October 2019

sales

5

Kelly is an asset to your business. She made the whole buying process a pleasure . When ithe time comes to change the car we hope she is still with you.