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Customer Reviews.

service

5

Hassle free service . Top quality

06 January 2020

service

3.5

Very satisfied with the service desk (every visit). Not overly joyed from the sales staff (over a year ago) and the CS manager (half a year ago). All 3 answers based on my 17 months with you.

02 January 2020

service

5

Tyler managed to get my car in the workshop within a couple days of booking and took care of everything, best of all the service was done at a reasonable price AND with a smile... now that's priceless. He is a credit to the service department!!

02 January 2020

service

1

Not helpful when timing chain snapped and no one did anything to review properly

01 January 2020

service

1

Please see my previous feedback which explains why I am so dissatisfied

01 January 2020

service

5

Efficient and informative.

01 January 2020

service

4

Had requested a sat nav update but was told on arrival that it could not be done as mine was a pit stop visit.

01 January 2020

sales

5

Because they couldn't do any more to make me feel valued. They are a fantastic team especially Jason

30 December 2019

service

5

Emily kept me informed throughout, I would nightly recommend

29 December 2019

service

3.5

Lift to and from garage to my work. Coffee while waiting. But didn't satisfactory solve the start stop problem I asked about. That's the reason for my score

29 December 2019

service

4

I was kept informed about my car the whole time

28 December 2019

service

5

Extremely efficient and have tried to help with the stop start for me

27 December 2019

sales

5

Very happy and delivery was very quick

24 December 2019

service

5

Booked service/MOT over phone, appointment quick and fitted in with us

22 December 2019

service

4

All dealt with proffesionally although no explanation as why the rear pads had worn quicker than the front. Cruise control fault dealt with over 1 day

20 December 2019

service

2

You took incorrect contact details delaying authorisation of work which had the knock on effect of not being ready at 4.30pm and noted incorrect tyre to check

19 December 2019

service

3

Tyre sizes quoted incorrectly following a very poor service visit, good job I double checked before visiting!

16 December 2019

service

2

Late pick ups, poor communication and incorrect appointments

14 December 2019

service

4

We waited while my car was being serviced so all was completed quite quickly Told 30 minutes but it took at least an hour We couldn't wait for the car to be valeted

13 December 2019

service

5

Good customer service

13 December 2019

service

5

Treated well at all stages of service etc

11 December 2019

sales

5

David Reynolds was very helpful and made the purchase an exciting experience. He also gave us updates on the car as it was being made.

10 December 2019

service

5

Amazing quality of staff who looked after me

10 December 2019

sales

5

I was kept informed at the various stages of the manufacture of my car. The delivery came much earlier than I expected.

10 December 2019

service

5

did what was asked of them

10 December 2019

service

2

booked in for an mot and end of warranty check as my heated seats were not working and still in warranty. got a call back which only had MOT booked. Rang again still only MOT booked. Took all day and was promised a call by midday which never happened

09 December 2019

service

2

The car had to have some very minor warranty work done which necessitated them keeping the car from Thursday to the following Monday. Then when I had the car back - the service light was still on - I telephoned and explained this and to return

09 December 2019

service

2

Service department was shocking, wrong measurements were taken and had to get the sales department to investigate.

09 December 2019

sales

5

Friendly yet highly competent and professional, I received full explanations and updates at all times during the specification choices, buying process, build progress and handover from Joe Graci. Praiseworthy and faultless.

09 December 2019

service

4

Would have liked car back earlier in the day

08 December 2019

sales

5

Always a pleasure to deal with the professional, friendly, caring team.

03 December 2019

service

5

I was very happy with the professionalism and efficiency of my service. Great communication by Gloria who I understand is a Trainee advisor at the moment which means she will become an amazing advisor!

02 December 2019

service

5

The customer service provided by Kelly Bright was excellent. I work in customer service and have high expectations. She is a great asset to your company

02 December 2019

service

5

Quick And very efficient

01 December 2019

sales

5

Joe Gracie was so helpful, attentive and so welcoming

30 November 2019

sales

5

Lovely experience

30 November 2019

service

3

I personally filled the Screenwash before her recent service to find that she had been charged over £2.00 + vat for topping up - I can buy a full 5 litre can of screen for £1.99. Being brought up during the 2nd world war wth a very basic upbringing ?

28 November 2019

service

3

Had to wait a while to get booked in, and the charges weren't expected. Overall though the service was done within timescales advised and the service team keep me informed of progress.

27 November 2019

service

5

You deserve it.

25 November 2019

service

5

The team were very accommodating and helpful

24 November 2019

service

4

The issue over my speedometer display is still not sorted out . I need to come and get advice from you .

23 November 2019

service

3

I was told that the car would be cleaned after the service, unfortunately it looked like I'd had my grandchildren clean it with parts not cleaned.

23 November 2019

service

5

No problems faced and the service was good. You did what you said.

22 November 2019

sales

5

It was ontime delivery and very good service Lauren Hussain. She provided complete information about the products and tips to make us comfortable with the purchase.

22 November 2019

service

3

Upon arrival at the garage, there was no record of my service booking despite me having spoken to a member of staff on the telephone to confirm the date and time; this didn't start proceedings well from my point of view.

20 November 2019

service

5

As always I received great service in a welcoming environment.

18 November 2019

service

3

I was told that my tyre had a slight split in it and that you was unable to deliver it back, so due to the Driver not going to the right address and picking it up late , I had to get a cab home from work as my car was not back and a lift to collect.

17 November 2019

service

5

Pleased with outcome

17 November 2019

service

4

Always room for improvement

15 November 2019

service

4

Good job, but took a bit longer than expected