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Customer Reviews.

sales

5

Great customer service!

01 October 2019

service

5

Polite, friendly, helpful personnel.

01 October 2019

sales

5

Got what I wanted when I wanted it!

27 September 2019

sales

5

Customer service friendly, no pressure. Everything explained fully.

27 September 2019

sales

5

Like above , good and friendly service, stayed with me until I was comfortable to drive off, this is my 5th mini , a good driving experience.

27 September 2019

sales

5

Great customer service from the beginning to when I drove my new car out of the showroom!

24 September 2019

service

5

Got what I wanted

24 September 2019

service

3

All OK except had to wait for 15+ minutes for attention when collecting car, despite having been rung to say car was ready

24 September 2019

service

5

Ease of use

24 September 2019

service

5

My service experience was excellent.

23 September 2019

service

3

Whilst service/MOT were find, an issue was identified. However, nobody called me which means that I now have to bring my car back for a second time to rectify something that could have been done when you service my car - very irritating.

23 September 2019

service

2

Hard to communicate with, phone calls not returned by Service manager.

23 September 2019

service

5

Lovely people

22 September 2019

service

5

Customer Service is excellent! I use you mainly because you collect my car from my work place for its MOT and bring it back at a time convenient for me meaning I dont have to take time out, get a lift and am not inconvenienced at all

22 September 2019

sales

5

Very good other than car was 1 week after said it would be initially

22 September 2019

service

5

Quick and efficient service and MOT

20 September 2019

service

4

Rattling sunroof blind still rattles.

19 September 2019

sales

5

Extremely helpful and knowledgeable, and tailored the vehicle precisely to our needs.

19 September 2019

sales

5

General communication was perfect! Always knew what was going on! Always helpful and made the delivery very smooth and easy!

16 September 2019

sales

5

David was very helpful/approachable throughout the purchasing process, including keeping us updated on progress.

16 September 2019

sales

5

My only improvement would have been that our mini garage kept us more up to date with the car and how far through it was in the building process. However, still 10/10 as my particular rep was welcoming a new baby so can't blame him.

12 September 2019

sales

5

Made to feel very special. Only small thing would be that I would have liked to have pulled the cover off my car!!

11 September 2019

sales

5

Professional relaxed attitude of all staff at Lancaster Milton Keynes ensures you feel like a valued customer.

09 September 2019

service

5

No complaints at all. Car was serviced quickly and to high quality.

08 September 2019

service

4

I have been with this company and previous owners for several years and have always had excellent service even when I call in to get my tyres pumped up!

08 September 2019

service

5

Such good service

07 September 2019

service

1.5

TOLD INCORRECT INFORMATION REGARDING THE FUNCTIONALITY OF MY CAR. CAR COULD NOT BE LOCATED IN CAR PARK N COLLECTION AND I HAD TO WALK AROUND 2 CARD PARKS LOOKING FOR IT

06 September 2019

service

4

There was a mix up in booking online but it was sorted out very quickly

06 September 2019

sales

4

Good customer service and information

06 September 2019

sales

5

All staff were smart and friendly. Our own Salesman Joe was a very likeable chap whilst being being extremely efficient and informative with no 'heavy hard' sales pitch.

03 September 2019

service

5

Car service and work carried out satisfactorily

02 September 2019

service

5

All aspects very efficient

30 August 2019

service

5

Emily was very helpful.

27 August 2019

sales

5

No pressure selling, just felt at ease through process of everything. Was kept up to date throughout

26 August 2019

service

5

Kellie did all she could to help us and make us feel happy and given all the information we needed.

26 August 2019

service

1

Car came out with damage

26 August 2019

sales

5

Exceptional sales service from start to finish - reassuring to have team on hand should there be any queries that are happy to help - nothing was too much trouble

26 August 2019

service

5

The two advisors very welcoming on arrival Kept me updated on how the car going and advised that the car would be carried over and to stay in the loan car until the next day. Collected my car and was very happy with the warranty repairs.

25 August 2019

service

2

Mixed experiences with service.

25 August 2019

service

4

The service team make dealing with any problem or service as simple and painless as possible

23 August 2019

service

3

The Drive train fault is still On the car! (Brought brand new April 19) it comes on and goes off when you turn the engine off. I know they checked everything on the car and couldn't find anything wrong.

22 August 2019

service

2

I had a great experience with i think (Emily) from Mini Service, but you required my car for longer and it was handed over to BMW service, and this is where it went downhill. I wasn't kept informed and you had my car over a week in the end.

19 August 2019

service

4

It's always unfortunate when the technician has to visit you at home after you've collected the car because he's realised he forgot to replace a few essential nuts and bolts

15 August 2019

service

5

Car was serviced in good time meaning collection was convenient for me.

13 August 2019

service

5

I was completely satisfied

12 August 2019

service

4

Bonnet mot shut properly abd warning light came on when I left the dealership. Also asjed for someone to look at my glove compartment as it wont open. Actualky spoke to the technical guy in service dept. Assumed it was done ibut still cant open it.

12 August 2019

service

5

work and mot was carried out quickly and car was ready for collection when we asked for it.

11 August 2019

service

1

My car required software update which I was charged for. Outrageous. It's a 2016 plate. Will not be buying a mini again. The woman who was dealing with me was also very rude and confrontational.

11 August 2019

service

5

Free servicing as part of package, easy to book and good communication

11 August 2019

sales

5

Kellie also helped swing the deal for my husband to buy a Z4. If Kellie bright hadn't intervened my husband would have walked away which would probably have meant neither of us would have bought a car that day!